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Return Policy

At Greener Pastures Biocremation, we understand the profound significance of the keepsakes we create, each one meticulously crafted with the remains of your beloved pet. Due to the deeply personal and customized nature of our products, we uphold a strict Return and Refund Policy outlined below.

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1. Customization and Exclusivity:

  • Our keepsakes are individually tailored to honor the memory of your cherished companion, ensuring their uniqueness and exclusivity.

  • Each item undergoes a meticulous creation process, marked by reverence and attention to detail, thereby making it uniquely yours and your pet's.

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2. Returns and Exchanges:

  • As a result of the personalized nature of our products, we regretfully cannot accept returns or exchanges.

  • We encourage our customers to thoroughly review all product details, including dimensions, materials, and customization options, before finalizing their purchase.

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3. Quality Assurance:

  • Despite our commitment to excellence, if you encounter any issues such as damage or errors in your order, we urge you to contact us immediately for assistance.

  • Our dedicated team will diligently address your concerns, striving to ensure your complete satisfaction with our products and services.

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4. Damaged or Incorrect Orders:

  • In the rare event that your order arrives damaged or is incorrect, please notify us within 3 business days of receipt.

  • To expedite the resolution process, kindly provide clear photographs of the damaged item(s) and include your order details for reference.

  • Upon verification, we will work swiftly to either replace the damaged item(s) or correct any errors in your order, ensuring minimal inconvenience to you.

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5. Refunds:

  • Refunds are issued solely at the discretion of Greener Pastures Biocremation and are contingent upon the circumstances surrounding the request.

  • In cases where a refund is deemed appropriate, it will be processed using the original payment method within 5 business days after the resolution of the issue.

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6. Cancellations:

  • Due to the customized nature of our products, cancellations can only be accommodated within 24 hours of placing your order.

  • Once the production process has commenced, cancellations are no longer feasible.

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7. Communication:

  • We value open communication and are committed to addressing any inquiries or concerns you may have regarding your order.

  • Our customer support team is readily available to assist you via email, at greenerpasturesbio@gmail.com, and we strive to respond to all inquiries in a timely manner.

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8. Legal Rights:

  • This Return and Refund Policy is in addition to your statutory rights as a consumer and does not affect your legal rights.

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9. Policy Updates:

  • Greener Pastures Biocremation reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

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By proceeding with your purchase, you acknowledge and agree to adhere to the terms outlined in this Return and Refund Policy.

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Should you have any questions or require further clarification regarding our policy, please do not hesitate to contact us.

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At Greener Pastures Biocremation, we are deeply honored to commemorate the enduring bond you shared with your beloved pet through our meticulously crafted keepsakes.

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Sincerely,

Greener Pastures Biocremation

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